Troubleshooting

Common issues and how to fix them fast.

5 min read

TV channel

  1. 1
    Linear player shows "No schedule yet"

    Open Scheduler and click Auto-fill. You need at least one published clip/episode/movie in the channel first.

  2. 2
    Video won't play on Roku/Samsung

    Third-party origins are often blocked by TV browsers. Use Rehost from the source to move the file to Bunny CDN.

  3. 3
    OG share card looks wrong

    Social platforms cache previews. Force a refresh in the platform's debugger (Facebook Sharing Debugger, LinkedIn Post Inspector).

Mobile builds

  1. 1
    iOS build stuck

    Check Builds tab. Managed builds use Codemagic - logs stream live. Most stalls are icon size or missing splash.

  2. 2
    Android install rejected

    The Managed keystore is used automatically. If you switched to your own keystore mid-way, subsequent updates need the same one.

Still stuck

  1. 1
    Ask FrankenBot

    Bottom-right chat can read your project state and open the exact fix page.

  2. 2
    File a support ticket

    FrankenBot escalates to a human ticket if it can't resolve. Attach a screenshot for faster triage.